November 28, 2013
Cottages.com launches ‘Owner Charter, outlining what owners should expect from a letting agency
cottages.com, the UK’s leading holiday letting agency, has published its Owner Charter, defining the commitments holiday home owners can expect when partnering with the company.
The Charter formalises existing promises such as negotiating mutually-beneficial and clear contractual terms, personal support from a Regional Manager with expert local knowledge and championing the long term interests of owners.
The self-catering industry is currently worth £2.5bn* and, with the rise in popularity of UK holidays, demand for cottages is soaring especially in traditionally popular resorts and honeypot sites. This has resulted in an increase in the number of letting services to choose from.
Introduced to help owners make a more informed decision by clearly differentiating between agency and directory models, the Charter outlines what cottages.com will deliver when managing a property, highlighting the support it offers to make a holiday letting business both efficient and profitable.
Nick Rudge, managing director of cottages.com said: "We wanted to reinforce our commitment to our owners by launching the Charter which guarantees the highest level of service. Self-catering is a busy marketplace and as the UK’s largest agency, we have a responsibility to inform owners so they can choose the best option for them."
"We work closely with our many thousand owners to ensure that they can make the most of their holiday home and feel confident they have the advice, guidance and marketing support they need to operate a successful holiday letting business. In return, the holidaymakers we help travel every year can trust us to provide the highest standard of self-catering property, knowing we have a personal relationship with each and every owner."
*The expenditure figure for trips listed as ‘self-catering rented accommodation’ (this includes rented flats, houses, chalets, villas, bungalows, cottages and holiday camps / villages), was £2.5bn for England in 2012. This was the spend on the whole trip, not just the accommodation. Information provided by Visit England.